Return and Refund Policy

Thank you for shopping with [STORE NAME]. We want you to be happy with your purchase. This Return and Refund Policy explains when and how you can return products and request a refund.

1. Returns

You may request a return within [30] days of receiving your order, provided that the product:

• Is unused and in its original condition.
• Is in its original packaging, where applicable.
• Includes all original accessories, tags, labels, and documentation.
• Has not been damaged, altered, washed, or worn, except where necessary to reasonably inspect the product.

Certain products may not be eligible for return due to their nature or applicable law. These may include:

• Personalized or customized products.
• Perishable goods.
• Products sealed for hygiene or health reasons where the seal has been opened.
• Gift cards.
• Digital products or downloads where permitted by law.
• Products specifically identified as non-returnable on the product page.

Nothing in this policy affects any mandatory consumer rights you may have under applicable law.

2. How to Request a Return

To request a return, contact us at [CUSTOMER SERVICE EMAIL] with:

• Your order number.
• The product(s) you wish to return.
• The reason for the return.
• Photos of the product, if it is damaged, defective, or incorrect.

Please do not send products back before receiving return instructions from us.

Return email: [CUSTOMER SERVICE EMAIL]

Once your return request is approved, we will provide instructions for returning the product.

3. Return Shipping

If you are returning a product because you changed your mind or ordered the wrong item, [CUSTOMER/STORE] is responsible for the return shipping costs, subject to applicable law.

If the product is defective, damaged, incorrect, or otherwise does not conform to the order, we will cover reasonable return shipping costs where required.

We recommend using a tracked shipping service when returning an item. We cannot guarantee receipt of a return that is lost in transit where you have not retained appropriate proof of shipment.

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method unless otherwise agreed or required by law.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

5. Partial Refunds

In certain circumstances, only a partial refund may be available, for example where a returned product has been used or damaged beyond what is reasonably necessary to inspect it.

Where applicable law gives you a statutory right to a full refund, those rights will not be affected by this provision.

6. Late or Missing Refunds

If you have not received your refund after it has been approved:

1. Check your bank or payment account again.
2. Contact your payment provider or bank.
3. Contact us at [CUSTOMER SERVICE EMAIL] if the refund still has not appeared.

We will provide reasonable assistance in tracing an approved refund.

7. Exchanges

We [DO/DO NOT] offer direct exchanges.

If exchanges are not available, you may return an eligible product in accordance with this policy and place a new order for the replacement product.

8. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at [CUSTOMER SERVICE EMAIL].

Please include your order number and clear photographs showing the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate remedy.

9. Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, contact us at [CUSTOMER SERVICE EMAIL].

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable remedy.

10. Cancellations

If you want to cancel an order, contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We will try to accommodate cancellation requests before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible and you may need to follow the return procedure instead.

Where applicable law provides a statutory cancellation period, those rights will continue to apply.

11. Sale Items

[CHOOSE ONE: Sale items are eligible for returns under the same conditions as regular-priced products / Sale items are final sale and cannot be returned.]

Any statutory consumer rights that apply to sale items remain unaffected.

12. International Returns

Customers returning products from outside [COUNTRY] may be responsible for return shipping, customs charges, duties, or other costs, except where we are legally required to cover them.

Please contact us before sending an international return so we can provide the appropriate instructions.

13. Refunds for Unreturned or Lost Products

Where a return is required before a refund can be issued, we may wait until the returned product has been received or you have provided appropriate evidence that it has been sent, subject to applicable law.

14. Consumer Rights

This policy does not limit, exclude, or replace any statutory rights you may have under applicable consumer protection laws.

If you are located in the UK, European Union, or another jurisdiction with mandatory consumer protection rules, you may have additional rights regarding cancellations, faulty goods, refunds, replacements, or repairs.